Frequently Asked Questions
Are your cleaners insured?
Yes, we have full insurance for public liability and for damage to property.
What hours do you provide you’re cleaning services?
We provide all of our cleaning services 24 hours a day, 7 days a week.
What if I am not happy with the cleaning service?
Residential: In the unlikely event that you’re not happy with our cleaning service simply notify us within 24 hours and we
will return free of charge to re-do what is in question. Complaints after 24 hours will not be considered.
Commercial: Our supervisors are avaialbe 24/7 to resolve any issues.
There many residential cleaning companies. Why should I choose JC Pro Cleaning?
We have been cleaning homes for 17 years. We love putting a smile on your face - whether it’s for our Detail-Clean
Rotation System that gives your home a deep, detailed cleaning all year long, or for using Green Seal Certified® house
cleaning products, along with HEPA vacuums and microfiber dusting cloths preferred by the U.S. Dept. of Health and
Human Services. We hope you smile for both.
How is the Detail-Clean Rotation System different from regular cleaning?
Our Detail-Clean Rotation System gives your home a “Detail-Clean” within the first two cleans. On the first clean, we
Detail-Clean your kitchen and bathrooms and thoroughly clean the rest of your home. On the second clean, we Detail-
Clean the sleeping and living areas and thoroughly clean the kitchen and bathrooms. We then follow with a system that
maintains a detail-level of clean throughout your home. We are committed to using Green Seal Certified® housecleaning
chemicals, HEPA vacuums, and microfibers throughout your home.
Will you come on the same day and at the same time for each clean?
The Detail-Clean Rotation System starts with two Initial Cleans. The Initial Cleans get your house detail clean by cleaning
areas other companies often neglect. Because these two cleans take additional time we typically charge an additional fee.
Once your Initial Cleans are complete we will begin our Detail-Clean Rotation System.
Who will be cleaning my home?
A team of professional housecleaners trained JC Pro Cleaning will clean your home.
Our professional housecleaners will not eat, drink, smoke or operate any appliances while inside your home.